Quality Personnel are currently recruiting for a Facilities Helpdesk Administrator who will be reporting to the Customer Service Leader, the Maintenance Helpdesk Operator will be part of the Customer Care and Administration Team, and will mainly be responsible for managing and coordinating reactive and planned maintenance tasks.

Key responsibilities:

• Answer incoming customer calls and log appropriately
• Respond to urgent and serious tasks, ensuring they are communicated to the relevant people
• Provide proactive and regular updates to customers upon scheduling and dealing with planned and reactive maintenance tasks.
• Process all web requests and emails from internal and external customers.
• Manage and coordinate reactive and planned works, including liaising with the wider FM teams and subcontractors.
• Monitor completion of works and ensure relevant paperwork is collated, logged on CAFM and filed electronically.
• Asset management administration and record keeping, including reviewing reports and certification for the collection of further information relevant to Sewell FM jobs and facilities, and liaising as necessary.
• Collate reports internally and externally, relevant to the performance of Sewell FM reactive services.
• Raise reactive tasks from planned maintenance visits when required.
• Manage Mobile Maintenance Team and Facilities Office Team Holidays, including arranging cover for the Mobile Maintenance Team.
• Diary Management for the Maintenance Team.
• Provide general administrative support to the wider Facilities Team as and when requested.

Previous experience working within a maintenance, construction or Facilities management business would be advantageous. 

Working Hours 37 hours per week Monday - Friday 8.30am - 5pm